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Cybersecurity
Critical Vulnerability Discovered in ServiceNow Platform

Critical Vulnerability Discovered in ServiceNow Platform

TL;DR

The ServiceNow platform has revealed a serious flaw in its system, regarded by experts as the "most severe AI vulnerability to date." This flaw compromises the security of customer data connected to its operations.

www.darkreading.com•January 13, 2026•
2 min read
•0 views

Identification of the Vulnerability

The ServiceNow platform has disclosed a serious flaw in its system, deemed by experts as the "most severe AI vulnerability to date." This flaw jeopardizes the security of customer data connected to its operations.

Impact on Customers

The issue arose from the implementation of a legacy chatbot, which was updated with artificial intelligence but without the necessary security measures. This resulted in the exposure of sensitive information and the potential for unauthorized access to connected systems.

Direct Consequences

As the company reported, users across various sectors may be vulnerable, raising concerns about the protection of personal and corporate data. Organizations and security experts are warning that this flaw could serve as an entry point for cyber attacks.

Measures Taken

ServiceNow is currently working on a security patch to mitigate this vulnerability. According to the company, affected customers are being notified about the necessary actions to protect their data while the final solution is not implemented.

Future Outlook

This vulnerability serves as a reminder of the importance of integrating security into artificial intelligence-based systems. With the increasing reliance on advanced technologies, it is crucial for companies like ServiceNow to strengthen their defenses to prevent future breaches that could compromise the integrity of sensitive data.

Content selected and edited with AI assistance. Original sources referenced above.

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Sources

www.darkreading.com

Primary
https://www.darkreading.com/remote-workforce/ai-vulnerability-servicenow

Jan 13, 2026

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